Order Information
Fast shipping
Most orders are processed within 2 business days and sent via Swiss Post. Within Switzerland, orders are therefore received within 4-5 days. International shipments could potentially take up to 2 weeks, particularly if outside Europe.
Order tracking
Once your order has been shipped, you will receive an email with the tracking information. You can follow your shipment via the 'Track Order' page.
Return Information
We understand: sometimes it just doesn't work! Return within 30 days for a refund. See our Return Policy for more details.
Get in touch
Have questions? Get in touch with us at any time by emailing us at contact@alessandrajames.com